This policy covers paid TapWA subscriptions (Plus and Pro plans). The Free plan costs nothing and can be left at any time.
Cancelling your plan
- You can cancel at any time from your Account page, or by emailing us. There is no cancellation fee.
- After you cancel, your plan stays active until the end of the period you have already paid for. Nothing is switched off early.
- When the paid period ends, your account returns to the Free plan. Paid features stop appearing on your pages, but your businesses, products and content are never deleted — they come back if you subscribe again.
Refunds — monthly plans
A payment already made for the current month is not refunded when you cancel, except in the situations listed under "always refunded" below. Your plan simply continues until that month ends.
Refunds — annual plans
- If you ask within 14 days of an annual payment (first purchase or a renewal), we will refund it in full.
- After 14 days, that year's payment is not refunded, and your plan continues until the end of the paid year.
Always refunded
Whatever the plan, we will always refund:
- Duplicate charges for the same period.
- A charge taken after you had already cancelled and received confirmation.
- A charge caused by an error on our side.
How refunds are paid
- Refunds go back to the original payment method through our payment provider.
- They typically appear within 5–10 business days, depending on your bank.
- We do not charge a fee for processing a refund.
Asking for a refund
Email contact@tapwa.link from the address on your TapWA account, tell us which payment it is, and we will handle it from there.